Businesses use key performance indicators (KPIs) to measure employee performance toward a specific objective. However, once you’ve set your objectives, it can be challenging to plan how you’re going to work toward them. That’s where something called “the Golden Thread” can help. Think of the Golden Thread like the steps you take to bake a cake. Doing them in the right order will result in something tasty. But if you miss a step, it can affect the final outcome.

The Golden Thread emphasizes the importance of maintaining accurate records of the activities of businesses and employees. You can then follow these records to trace any action taken by an individual or the business. In this sense, the Golden Thread allows businesses to track KPIs more effectively and quickly identify areas of improvement.

By the end of this course, you’ll be able to:

• Explain what the Golden Thread is and how it can affect your KPIs
• Apply the Golden Thread framework to establish a connection between KPIs, employee behaviors, and the overall goals of the business
• Iterate the established Golden Thread to reflect strategic changes within the business

Why take this course?

As a team leader or manager, it’s important to ensure that everyone is clear about the organizational strategic goals and performance requirements. Utilizing KPIs and the Golden Thread can help employees understand how their specific role impacts the vision of the organization. This course will teach you what the Golden Thread is, how the Golden Thread framework can be applied to establish a connection between KPIs, employee behaviors, and the goals of the business you work for, and iterating the established Golden Thread to reflect strategic changes within the business.

10 mins | SCORM | Takeaway Tasks