Customer success is the top priority of any business. Existing customers must have their needs continuously met, so they stay loyal to a business, reducing customer churn. But, from a big department store to a small private business, providing dedicated care to each customer isn’t easy without a certain team member.

That’s where an account manager comes in. Account managers renew customer contracts by building and managing customer relationships. And, of course, by providing great service and meeting customers’ needs and wants. Doing so reduces customer churn, promotes customer success, and turns a customer on the fence into a loyal client.

This course will help you:

• Describe the responsibilities of an account manager
• Learn how an account manager builds and maintains customer relationships
• Explain what practical customer success tools an account manager has access to and how they use them

Why take this course?

If you want to learn how an account manager can improve customer success, this course is for you. It’s perfect for people already working as an account manager and for those who work to ensure customer satisfaction. You’ll learn about the responsibilities of an account manager, learn how they build and maintain customer relationships , and see what tools they use to do their job efficiently.

10 mins | SCORM | Takeaway Tasks