| Course | |||||
|---|---|---|---|---|---|
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success “All aboard!” If only it were that easy to onboard your customers… Doing this successfully takes time, but an effective onboarding process can make the difference between a strong relationship that lasts years and having a customer... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success It’s been said that “Loyalty is a virtue that cannot be bought or sold, it is earned and nurtured.” The same can be said for business relationships – although great offers may bring customers in, it’s how they’re treated after this... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success You’ve got some sharp customer-support skills and a brilliant team alongside you already, but there’s always room for improvement, right? That’s how we grow as individuals, and it helps the business you work for, too. That’s where Key... | ||||
 | Training: Micro (10-Minute) Courses / Customer Success You know the phrase “Less is more”? Well, that doesn’t generally apply in business. The company you work for is always going to try to increase and expand the money it makes. A key part of that is to increase the Monthly Recurring Revenue... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success You can’t truly understand others until you’ve walked a mile in their shoes. Metaphorically speaking, of course. No matter who your customer is, analyzing the journey that’s led them to the product that the company you work for sells is... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success Working in Customer Success is a varied role. Onboarding customers, relationship management, analyzing data, and, wait… educating customers? Yes, educating customers about the products or services you sell is a crucial part of customer... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success Customer churn is about as fun as it sounds. It measures how many customers the company loses during a certain time. And no one wants to see a high customer churn figure – it means customers have stopped buying! So understanding why customer... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success Customer success is the top priority of any business. Existing customers must have their needs continuously met, so they stay loyal to a business, reducing customer churn. But, from a big department store to a small private business, providing... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success A great product sells itself, right? Well, not really. Most people want to buy the same thing as everyone else. That means prospective customers need to see evidence that other people like and use the product. Testimonials and case studies can... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Customer Success Sometimes professional relationships come to an end. It might happen when a customer has finished using a service, or when they want to end their contract. But if you don’t know how to offboard your customers, you could be selling yourself... |
