| Course | |||||
|---|---|---|---|---|---|
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials Whether spending time at the front of the store or working the “Live Chat” on the company’s website, you’ve got to understand how to greet customers properly. That first impression is the foundation upon which a great shopping experience... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials When you’re taking your turn on the cash register, you might be the only person your customer interacts with in-store. That’s a golden opportunity for you to make their shopping experience a good one.
Why is that important? Because good... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand.... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials You’ve heard the phrase, “Rules are made to be broken,” right? And sometimes it’s okay to bend the rules a little. Like having a cheat day when you’re on a diet, or staying up to binge-watch your favorite show, even though you’ve got... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials In London, England, cabdrivers must train for and pass a test called “The Knowledge.” It’s a test designed to ensure they have a deep understanding of their job, and their industry. And, by making sure every driver has commercial awareness... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials Making a sale can be tough. Sometimes, to be successful you need access to every sales technique in the book. Of course, it helps if you have a great product. But when you’re trying to sell that product to a customer, it doesn’t look good if... | ||||
 | £5.00 Training: Micro (10-Minute) Courses / Retail Essentials The desire to help others is 1 of the most important traits in a retail employee. Retail shouldn’t be seen as an opportunity to take advantage and sell to a customer at any cost. Instead, it’s an opportunity to discover what the customer... | ||||
 | Training: Micro (10-Minute) Courses / Retail Essentials More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can you deal with things like dissatisfied customers and keep delivering top-notch customer... |
