Sometimes professional relationships come to an end. It might happen when a customer has finished using a service, or when they want to end their contract. But if you don’t know how to offboard your customers, you could be selling yourself short.

Successful offboarding can lead to positive outcomes. When you know how to successfully end a customer relationship, your professional relationships will stay strong. That means you can offer customers incentives to come back in the future, ask them to provide feedback, or request referrals from them that lead to new customers.

Through this course, you'll be able to:

• Identify situations in which offboarding a customer is necessary
• Explain how to successfully end a relationship with a customer
• Describe how to maintain a positive relationship with a customer once offboarding is complete

Why take this course?

Offboarding a customer requires skill, confidence, and the right attitude. Whether you’re a customer-success manager, an account manager, or someone working in a senior customer role, this course is ideal for you. You’ll learn how to offboard customers, when you might end a customer relationship, and how to maintain good customer relationships after offboarding.

10 mins | SCORM | Takeaway Tasks