Phew. It’s over. Your hard work has paid off, the sale has been made, and all parties are happy. Well… it’s not quite over. There’s still an important part of the customer life cycle to pass – the part where you share your sales feedback with your team. But why is that important if the sale has already been completed?

Just like taking a course about sales techniques, any form of learning that’s likely to benefit you, your teammates, or indeed the wider business should be encouraged. Sharing your feedback is a great way to improve future sales, start a discussion about different strategies moving forward, explore the main selling points, and help to identify and resolve any concerns. Basically, it’s going to be a rewarding experience for all involved.

By the end of this course, you’ll be able to:

• Distinguish between helpful and unhelpful feedback
• Discuss the best practices for sharing feedback
• Apply feedback to refine USPs (Unique Selling Points)

Why take this course?

In sales, feedback is a brilliant opportunity to look at what went well and examine areas you can improve to help enhance future business. It’s a crucial part of growing future sales. If you’re involved in sales or marketing, this course is going to be very useful. In fact, everyone that’s been involved in your product’s project may find this useful. It’ll help you and your team ask and answer pertinent questions in order to improve future offerings and learn from the sales experience.

10 mins | SCORM | Infographic